Technical Service & Sales Manager - NI & Eire

Location Ireland
Discipline: Coatings
Job type: Technical Service Representative
Salary: £Highly Competitive & Excellent Benefits & Bonus
Contact name: Laura Merritt

Contact email: laura@merrittrecruitment.com
Job ref: 189
Published: 29 days ago

​Exciting opportunity to join an international manufacturer of paints and coatings; our client leads the way in supplying sustainable coatings for a range of applications. The Technical Service & Sales Manager is responsible for all customer relationships in Northern Ireland & Eire for Industrial and Powder Coatings. This varied role provides technical support and development of new business opportunities with the support of the laboratory development team. A good knowledge of technical and application processes for industrial and powder coatings is essential - sales training can be provided.

Responsibilities:

  • Ensure regular and appropriate levels of technical support is provided to designated major accounts and their subcontractor’s.

  • Maintaining existing business volume and revenue and customer relationships and develop of new sales opportunities in the region.

  • Undertake regular audits of customer application processes providing detailed written reports to both the customer and the laboratory.

  • Support customers in ensuring they achieve the most effective use of materials with optimum plant / coatings set ups.

  • Provide rapid and effective problem solving / troubleshooting both on site at customers, and in conjunction with the laboratory.

  • Ensure that all technical complaints are effectively managed from the initial reporting of them through to resolution, providing the customer with a detailed response and route cause.

  • Work closely and in conjunction with the laboratory on the further development of existing coatings, and the introduction of potential new materials.

  • Provide commercial support in certain specified areas: material usage forecasts, monthly consignment stock returns etc.

  • Monitor and report any competitor activities seen.

  • Keep fully up to date with the latest advances in surface preparation, application equipment, and relevant plant systems.

  • Develop strong working relationships with key personnel within the application equipment supplier companies.

  • Provide the market manager with a detailed report on all technical matters, and relevant commercial issues effecting major accounts.

Candidate Profile:

  • Extensive knowledge of all coatings used, application processes employed throughout the UK’s industrial coatings market.

  • Ability to make rapid and sound technical judgements potentially under extreme pressure.

  • Ability to develop and sustain strong and close working relationships at all levels within the customers organisations.

  • Demonstrate the ability to communicate effectively on technical matters both through written reports and verbally.

  • Computer literate in Microsoft Office.

  • Experience of working in a senior technical service role within the industrial coatings market.

  • Further develop application equipment and powder coating knowledge through time being spent with the equipment suppliers and our powder coat supplier

In return our client is offering a competitive salary, excellent bonus scheme (10 -15%) plus a car or car allowance.